When to Record

Configure Computers

Tell the Client when to record from Deployment Utility wizard or in Client Settings after the Client is installed. The When to Record settings affect ALL recording activity. By default, the Client records whenever the computer is on, records all users, and records all program activity. You may want to limit the amount of data recorded in order to record less data and save disk space, focus only on specific users, or focus only on specific programs.

In Client Settings, click OK to apply changes made on ALL panels and close the Settings box.

To schedule recording:

There may be certain times of day or certain days of the week when it's not necessary to record employee activity. For example, you may only want to record weekdays between the hours of 8:00 AM and 6:00 PM, omitting the time from noon to 1:00 PM.

  1. Click to mark Only record during the following times.  This limits Client recording to the times you set. Clear this option to turn off time limitations and go back to recording always.

  2. Click the Add button. A Record Period dialog box opens.

  1. Select a Day and Time to Start Recording and a Day and Time to Stop Recording. Click OK to add the period to the Record When Schedule.

  1. Add other recording periods as needed. To omit recording during a lunch period each day, you would need two settings for every day: 8:00 AM to 12:00 PM, and 1:00 PM to 6:00 PM. To remove a recording period, select it in the Schedule list and click Delete.

To specify programs to record:  

There may be programs that you do not want to record or particular programs you want to record.  For example, if you specify to record ONLY Internet Explorer, the Client records keystrokes, program activity, and web sites visited when Internet Explorer is open. The Client will not record activity in other programs, such as Microsoft Word.

On the other hand, you might want to record all programs EXCEPT a commonly used business application. For example, an accounting business may choose to exclude the primary accounting application to avoid a deluge of unnecessary program, keystroke, and document tracking reports.

  1. Click to mark Only record the following Programs. This specifies a program limitation. Clear this option to turn off the limitation and return to recording all programs.  

  2. Select Record only programs listed to choose programs to record - OR -
    Select Record all programs except these listed to choose programs NEVER to record.

  3. Click the Add button. The Select Program(s) to Record box appears.

  4. Select a program from the list. If the program you want is not in the list, click Browse and navigate to and select the program from anywhere on the network. The program name is added to the dialog box list (has no effect on the program itself) and you can select it and click OK.

  5. Add other programs as needed.
    To remove a program from the list, select it and click Delete.

App-V Applications
If you deploy applications through Microsoft Application Virtualization (App-V), formerly SoftGrid, make sure you enable App-V Support on the Client. This allows the Client to record activity on these applications. The option to enable App-V support is provided in the Deployment Utility on the final Build Installation File panel.

To set a recording hotkey:

You can configure the Client so that it starts and stops recording when you enter a key combination at the Client computer. You will still be able to stop and start Client recording from the Control Center (remotely), but you will also be able to stop and start it instantly at the local Client by typing the hotkey combination.

  1. Click the Recording Hotkey button at the bottom of the "Record When" settings panel.  The Hotkey box opens.

  2. Click to mark the Shift, Alt, Ctrl, and/or Windows keys to press in combination to stop and start recording. Use more than 2 keys to avoid interference with application keyboard shortcut settings.

  3. Type an additional character. In the example below, you would press Ctrl+Alt+Shift+N to start and stop recording. Press OK to set the hotkey.

The Record Hotkey allows a user to control recording.
If you configure the Client to operate in visible mode (Security Settings), a red box appears in the Windows notification area when the user logs in to indicate that recording has begun. The user could press the record hotkey combination to STOP recording before running an application that should not be recorded. When finished, the user could press the hotkey combination again to resume recording.

To set a Snapshot hotkey:

You can configure the Client to take a Snapshot when you press a hotkey combination at the Client computer.  Snapshots will still be captured as specified in the Snapshots settings, but you will also be able to go to the Client computer and take an immediate Snapshot of the screen by typing the hotkeys.  

  1. Click the Snapshot Hotkey button on the "Record When" settings panel.  The Hotkey box opens (see above).

  2. Click to mark the Shift, Alt, Ctrl, and/or Windows keys to press in combination to stop and start recording. Use more than 2 keys to avoid interference with application keyboard shortcut settings.

  3. Type an additional character. Press OK to set the hotkey.
    To turn off the Snapshot hotkey, open this dialog box, clear all settings, and click     OK.

To disable a hotkey, click the button to open the Hotkey box, clear all settings, and then click OK.

 

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