Troubleshooting
SpectorSoft is committed to providing you with the best overall product experience. Our products are designed with superior quality and ease of use in mind, but we understand that issues do arise from time to time that require outside help. Follow these steps to get answers to questions when you are having trouble.
Check for Updates
SpectorSoft supplies minor updates to the application, free of charge, between the major releases in order to provide continuous support for the ever changing email, instant message, and web browser programs that we record. These updates may also contain minor functionality improvements and software bug fixes. Open the Dashboard Help menu and select Check for Updates or go to the SpectorSoft Downloads web page.
Consult the Guides
First, consult the Troubleshooting topics in this Administrator's Guide or use the Index feature in the left pane of this window to find keywords that may lead to the topic with an answer. Other guides to consult are:
Spector 360 Quick Start Guide
Spector 360 Deployment Guide
Spector 360 Dashboard Guide
Read the Support FAQs
Visit Technical Support's Online FAQs (Frequently Asked Questions) to view the most common and easiest to resolve support requests. You will be required to enter your registered Serial Number.
Update Your Virus Protection and Windows Files
Improper recording may result when there are underlying Windows issues on your computer, for example unwanted viruses, software conflicts, or an out-of-date Windows program. Investigate whether Windows is operating properly. If your antivirus or anti-spyware software is detecting and removing the Client or other components, make sure you "exclude" the SpectorSoft risk or create a whitelist of installed file names. See the Spector 360 Deployment Guide.
Consult the Knowledge Base
The SpectorSoft Knowledge Base is a web-based source for up-to-date articles on product functionality, program compatibility, and known bugs / fixes to help you solve technical issues. You will be required to enter your registered Serial Number.
Email or Call Technical
Support
When all else fails, contact Technical Support.
Email our Technical Support staff, 7 days a week, 24 hours a day. Click
here to request support at the SpectorSoft site.
Contact us by telephone:
Technical Support: (772) 770-5670
Product Inquiries and Licensing: (888) 598-2788
Note: Have your product serial number, relevant operating system and network information, and specific error messages (if any) available.