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SpectorSoft is committed to providing you with the best overall product experience. Our products are designed with superior quality and ease of use in mind, but we understand that issues do arise from time to time that require outside help.
Consult this Troubleshooting section if you have any difficulties at all. The most common ways to resolve typical problems are presented.
There are lots of places to look if and when trouble arises . . .
SpectorSoft supplies minor maintenance updates to the application, free of charge, between the major releases to provide continuous support for the ever changing computer environment which affects the email, instant message, and web browser programs Spector Pro records. These updates may also contain minor functionality improvements and software bug fixes. If you haven't done so lately, check for updates.
Online Help is your first source of assistance. Read this introduction and consult the individual topics that apply to your problem.
NOTE: Press F1 to access context-sensitive Help.
Visit Technical Support's Online FAQs (Frequently Asked Questions) to view the most common and easiest to resolve support requests.
Click here.
Browse through the questions and answers to see if any address your issue.
Improper recording may result when there are underlying Windows issues on your computer, for example unwanted viruses, software conflicts, or an out-of-date Windows program. Check the General Troubleshooting Guide for simple procedures that help you investigate whether Windows is operating properly in the SpectorSoft Knowledge Base.
Consult Knowledge Base, a powerful web-based source of up-to-the-minute information where you can access articles on product functionality, third party program compatibility, and known bugs / fixes to help you solve technical issues. Articles are grouped into categories which include the major recording types (Email, Chat, Keystrokes, Web Sites, etc.), as well as Installation, Network Installation, Third Party Program Compatibility, Settings, Blocking, Recording Problems, and General Questions.
You will find help with, among other things, invalid or lost serial numbers, and forgotten passwords or hotkeys.
Select Help > Access Knowledge Base from the menu bar. The Knowledge Base Search window opens.
Search for information by:
browsing through the subject categories at the left
typing keywords in the search field
clicking on Top 10 Frequently Asked Questions
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You must be connected to the Internet to access Knowledge Base.
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When all else fails, feel free to contact Technical Support.
Email - Select Help > Contact Technical Support on the menu bar to contact Tech Support via email. SpectorSoft makes every attempt to respond within one hour, but many people are pleased to find that SpectorSoft responds within a few minutes!
Enter the information requested and click Submit.
Always be ready to provide the following information:
Windows version - The operating system version that is running on the client computer. Click Start > Control Panel > System to find this information.
Spector Pro version and build - Select Help > About from the menu bar to find this information.
Technical Support may ask you to share settings or log file information with them.
Next you will review Sharing Information with Technical Support.
