Trouble with Chat / IM

If you are having trouble recording chat / IM activity, refer to the introduction for general troubleshooting procedures, then continue with some simple steps below.

Simple troubleshooting steps:

Verify that Capture Chat and Instant Message Activity is turned on in Chat / IM Activity settings.
Application not supported - There are chat / IM programs that Spector Pro does not record.
Reboot the computer - In many cases, a simple rebooting of the computer causes Spector Pro to resume recording chat / IM conversations. Try this to see if the problem is eliminated.
Check for Spector Pro Updates - SpectorSoft actively monitors changes and updates to all of the chat / IM programs that Spector Pro supports. If a change has been made to one of these programs that adversely effects the recording of online conversations, SpectorSoft makes the appropriate changes to its products. These changes are incorporated into a maintenance release and are available to you for free. To access any new updates, select Help > Check for Updates from the menu bar.

Knowledge Base Articles

Access the relevant Knowledge Base articles by clicking here and selecting the category Chat / IM at the left.

When All Else Fails . . .

If, after completing all of the suggestions listed above, you are still unable to capture chat / IM conversations, contact Technical Support.

Be sure to provide the following information to Tech Support:

Chat / IM program(s) - Identify which program(s) is not being captured.
Version - The version of each chat / IM program giving you trouble. Select Help > About in the chat / IM program to find this information.
Windows version - What operating system and version do you have? Click Start > Control Panel > System to find this information.
Spector Pro version and build information - Select Help > About in Spector Pro to find this information.
Any additional information you think will be helpful.

Next you will review Trouble with Web Sites.