User Activity Monitoring

eBLASTER Mac

FAQs

1. Will eBLASTER work with my Mac?

eBLASTER supports Mac OS®X v10.9 Mavericks, Mac OS X v10.8 Mountain Lion, Mac OS X v10.7 Lion, Mac OS X v10.6 Snow Leopard on Intel® 64-bit processors. Learn how to find out if you have a 64-bit processor. You read the emails sent by eBLASTER on any device with Internet-based email software installed or from a web browser.

eBLASTER is also available for Windows. Click here to learn more.

2. How much disk space does eBLASTER take?

Besides the eBLASTER program, which takes about 4 megabytes, eBLASTER requires minimal storage space to archive each activity report. This is because the activity reports and the recorded email are forwarded to your remote email address. eBLASTER can be configured NOT to archive the activity reports on the monitored computer and NO additional disk space will be required.

3. What does eBLASTER record?

eBLASTER records:

  • Both Sides of Chats & IMs
  • Web Sites Visited
  • Files Uploaded & Downloaded
  • Programs Launched
  • Inappropriate Words & Phrases
  • Detailed Facebook and MySpace Activity Reports
  • Online Searches
  • Emails Sent & Received
  • Every Keystroke Typed
  • User Logon/Logoff Activity
  • Documents Printed & Copied

In addition, eBLASTER will automatically forward you a copy of every email, chat, instant message and email the moment it is sent or received.

4. How often does eBLASTER send reports?

eBLASTER can send reports as frequently as once every 30 minutes. We suggest sending reports at the default frequency of once every 60 minutes. However, after you are familiar with eBLASTER, we would suggest sending reports less frequently. Many people choose to have the reports sent once a day, so that you get a lot of information in one report.

5. Can I view a sample eBLASTER Report?

eBLASTER records emails, chats, instant messages, web sites visited, online searches, keystrokes typed and more; then sends a detailed Activity Report to any email address you choose. Get a free eBLASTER sample report.

6. I want to receive reports ONLY while I am at work and the kids are home from school. Can eBLASTER do that?

Yes. eBLASTER is very flexible and allows you to specify the times during which to record and send, as well as the days of the week you want to receive reports.

For example, for Monday through Friday, you might tell eBLASTER to send reports between the hours of 2:00 PM and 6:00 PM, while you have eBLASTER send no reports on weekends.

7. I use a Macintosh computer at work, but the kids use a Windows computer at home. Can I receive the reports at work on the Mac?

Yes, because eBLASTER sends its reports via e-mail, you can read the reports from ANY computer that can read email.

8. I already have SPECTOR PRO. Why do I need eBLASTER?

Thank you for purchasing SPECTOR PRO. SPECTOR PRO is ideal for recording detailed activity and viewing that information at a later time from the same computer.

eBLASTER is for those who spend a lot of time away from the computer that does the recording, or for those who do not have frequent access to that computer. For example, with SPECTOR PRO, a parent who travels frequently for business has to wait until they get home to see what their children were doing. With eBLASTER, the parent can see what the kids have been up to every time they check email.

For a detailed comparison chart of all SpectorSoft Products and their Features, click here.

9. Will eBLASTER and SPECTOR PRO work together?

Absolutely. In fact, eBLASTER and SPECTOR PRO together provide a super Internet monitoring and recording combination. If you already own SPECTOR PRO, you can get eBLASTER at a discount. Call us for details.

For a detailed comparison chart of all SpectorSoft Products and their Features, click here.

10. Am I allowed to install this software on somebody else's computer?

You may only install eBLASTER on a computer that you own. Before you install the software, you must agree to use it only on a computer you own.

11. Can I monitor my spouse with this software?

You should NOT attempt to monitor your spouse, significant other or adult children with any SpectorSoft product without the consent and knowledge of such persons. Doing so may violate local, state or federal laws and you could be subject to civil or criminal penalties.

12. Should I inform my employees or others that they are being monitored?

Yes. The SpectorSoft software license agreement requires that you inform anyone you may monitor with SpectorSoft products.

13. Can I use the information recorded with eBLASTER as evidence in a court of law?

SpectorSoft can not guarantee that you will be able to use the recordings in a court of law. A judge determines the admissibility of evidence on a case by case basis. You should assume that the information recorded would not be permitted as evidence.

14. I am concerned that my children or employees will try to interfere with or disable the operation of eBLASTER.

eBLASTER is designed to be as tamper-proof as possible. eBLASTER does not show up as an icon, does not appear in the Windows system tray, does not appear in Windows Programs, does not show up in the Windows task list, cannot be uninstalled without the eBLASTER password which YOU specify, and eBLASTER does not slow down the operation of the computer it is recording. eBLASTER does not initiate connections to the Internet and will only send activity reports when the monitored computer is already connected to the Internet.

However, you are required by the SpectorSoft license agreement to install eBLASTER ONLY on a computer you own and to inform anyone using your computer that monitoring software has been installed. You may also be required by local, state or federal laws to inform anyone who may use your computer that logging software has been installed on your computer.

15. So, if eBLASTER does not show up anywhere, how do I get into it?

To view the e-mail reports sent to you, you do not have to enter eBLASTER. In fact, after installing eBLASTER, most people never need to touch that computer again.

However, you can change eBLASTER Settings remotely (via a web interface) any time you are viewing an eBLASTER report. Simply click a Change Settings link on an Activity Report and login from your computer. There is no need to re-visit the computer where eBLASTER is installed to change where, when or how often your reports and alerts are sent.

16. Does eBLASTER use Outlook Express or any other e-mail client to send Activity Reports?

No. eBLASTER has a built-in e-mail client that will automatically send reports without using your normal e-mail program (Microsoft Outlook, Netscape Messenger, etc...).

This means that your email program will not keep a record of the sent reports or forwarded emails.

17. If the computer being recorded is not connected to the Internet, will eBLASTER connect automatically? I'm concerned that it might be obvious that it is installed.

eBLASTER will not automatically connect to the Internet. If a scheduled report is due to be sent, and the computer is not connected to the Internet, eBLASTER will delay delivery of the report until it detects an Internet connection has been made.

This is part of the Stealth operation of eBLASTER and is designed to avoid possible detection of the program by the user of the computer being recorded.

18. Will eBLASTER work with AOL and AIM?

Yes. eBLASTER is compatible with AOL and AIM.

19. Can I purchase eBLASTER and download to a CD-R, and then use that CD-R to install on another computer?

Yes, as long as the other computer is owned by you. Please do not install eBLASTER on a computer you do not own, as you may violate state or local law by monitoring the activities of property that does not belong to you. When your purchase is complete you will be given a download link and serial number. This will allow you to download and install eBLASTER from any computer connected to the Internet.

20. What is "Ultimate Care"?

SpectorSoft's Ultimate Care guarantees you a full year of software upgrades when new versions become available - plus updates that ensure eBLASTER remains capable of recording the latest versions of supported Email, Chat and Instant Message services, web browsers and more. Additionally, Ultimate Care includes one full year of our FREE Report Delivery Service that will automatically send Activity Reports, Keyword Alerts and Copies of their Emails/Chats/IMs directly to your email Inbox. Plus, receive unlimited Technical Support by phone or email - 24 hours a day, 7 days a week - and access to our extensive Knowledge Base filled with helpful tips and tricks. Each member of our technical support staff resides in the United States and is fluent in the English language.

Ultimate Care members are also entitled to significant discounts on additional software licenses and other SpectorSoft products.

Ultimate Care is included FREE with your purchase of eBLASTER (normally $69.95) and can be extended for an additional year at anytime prior to expiration by calling us at 1.888.598.2788.

21. Does eBLASTER come with a money-back guarantee?

If eBLASTER does not perform as advertised, please notify us within 72 hours of purchase. Our customer support staff is available 24 hours a day, 7 days a week, and we will do our very best to make sure the product performs properly. Assuming you have notified us within 72 hours of purchase, if we are unable to resolve the issue within 3 days of you notifying us, we will refund your purchase price in FULL.

Please note that we do not provide refunds for simply changing your mind.

22. What security features does eBLASTER have?

eBLASTER's inherent Tamper-Proof Technology combined with two additional security features makes eBLASTER the most secure monitoring and surveillance product on the market today. eBLASTER security features include:

Password-Protected Activity Reports
Home, small business, and corporate users alike can guard against the potential of unauthorized individuals intercepting and reading Activity Reports by choosing eBLASTER's password-protected WinZip file format.

Communications Transport Layer Security (TLS)
Corporate network administrators will be pleased to learn eBLASTER permits secure email transmission on networks using TLS protocol, ensuring Activity Reports can't be intercepted and read.

Tamper-Proof Technology
eBLASTER does not show up as an icon, does not appear in the Windows system tray, does not appear in Windows Programs, does not show up in the Windows task list, cannot be uninstalled without the eBLASTER password YOU specify, and eBLASTER does not slow down the operation of the computer it is recording. eBLASTER does not initiate connections to the Internet and will only forward email and send activity reports when the monitored computer is already connected to the Internet. All of these features make it extremely difficult for unauthorized users to locate and/or remove eBLASTER.

23. I'm ready to buy. How soon can I get eBLASTER?

eBLASTER is available now for immediate electronic download. Using our secure server, you can purchase, download, install and begin using eBLASTER in less than 5 minutes, even if you download using a dial-up connection!

Please note that we do not provide refunds for simply changing your mind.

Click here to purchase and download eBLASTER now.

If you prefer to order over the phone:

1-888-598-2788 (Toll Free)
1-772-770-5670 (if you live outside of the United States)

Call us: 1.888.598.2788 or 1.772.770.5670