Scenario 4 - Tracking Non-productive Time

Problem

Is there a way to tell which of my employees are taking long breaks?

Solution

The Dashboard provides a User Activity chart that—in addition to login and logout times—shows active and inactive time periods. You can get an instant overview of an employee's day. This scenario describes how to display "inactivity" in a new User Activity chart created by the "New Chart Wizard."

Note: Keep in mind that the chart is able to show only computer usage; you would need to discover whether an employee was really on the phone, in a meeting, or otherwise engaged in valid work activity before considering "inactive" periods shown on the chart as inactivity by the employee.

 

Create a new User Activity chart:

  1. Select the Quick View tool. Select a panel for your new chart. You can use the new panel you created in Scenario 1, or you can add another chart to the existing "User Activity/Inactivity" folder or to the "Favorites - Productivity" folder.  On the top toolbar, click New (or right-click in the left pane) and select Chart. The New Chart Wizard window opens.

 

  1. On Step 1, of the New Chart Wizard, click Next.

 

  1. On Step 2, next to "Create a chart of," select User Activity. Next to "Show me" select Activity.  (The chart can only be based on time.) Click Next.

  1. In Step 3, set the chart format to User\Computer if you want to see results by user.  Set beginning and ending hours for the chart; for example, the time period for a typical work day. Click Next.

  1. The User Activity chart is a horizontal time chart, so 1/2 page horizontal is a good size choice for Step 4. Click Next.

  1. Enter a title, click to check "Customize Criteria Settings", then click Finish to end the New Chart Wizard.

 

Set the chart Criteria:

Because you checked Customize Criteria Settings, the Criteria box automatically appears when the New Chart Wizard is finished. For General Criteria, choose a date range that makes sense for your recorded data. You may want to start with one or two weeks. (Remember, the chart is already set to show data from 9 AM to 6 PM every day).  Click OK to view the chart.

Note: There are no Event Criteria selections for a User Activity chart.

View your chart on the Quick View Panel:

Each row represents a user (or computer). The bar on the row represents logged in time. White space is time when the user has not logged in or is off the network.

 

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