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Note: Chat/IM recording can be turned on or off and blocked at the port (or by contact) from the Spector 360 Control Center. |
Spector
360 records every computer-based conversation that occurs on your network,
whether the user is in a chat room
or using instant messaging (IM).
For each event, Spector 360 records the name of all parties involved and
saves a complete copy of the conversation. Viewed from the Dashboard,
the Chat/IM Events provide an information trail of communication among
employees and clients. Not only does this reveal inappropriate behavior,
but it allows you to archive and reconstruct communication events that
may be vital to your organization.
To view recorded Chat/IM events:
Quick View:
Select Chat/IM chart. Click on a chart element to open an Events window.
Reports: Double-click a Chat/IM report to view or print it.
Data Explorer: Double-click a Chat/IM data form to open an Events
window.
User Explorer: Double-click a user and select Chat/IM
from the Activity menu or Activity bar.
Click Load Events in the Navigate or Summary pane to view details.
The following fields are recorded for each event. You can print and export this data. If you are storing screen snapshots, you can go directly to the snapshot of the currently selected event record by clicking View Screen Snapshots.
Recorded time: Time at which the event recording began
Computer: Windows computer name where the recording occurred
User: User logged in for this event
Program: Program used to conduct the chat or messaging (e.g., AIM or Windows Messenger)
Data Format: Format of the communication, either Text or HTML
User: Logged in user who engaged in chat
Chat Type: Type of communication. The Spector 360 Client records communications from AOL/ICQ, MSN, YAHOO and IRC service types. Click here for a list of Chat and IM interfaces that Spector 360 records.
Protocol: This is the communication standards used for the conversation. More...
Local User: The participating user on this computer (by chat or IM name)
Remote Users: Other users outside the network participating (by chat or IM name)
Window Caption: The text in title bar of the Chat or IM window, which may include a remote user, host, or program name
To navigate in the Events:
In the Events grid click any field to select a record and then scroll up or down through the records or use the "Play" buttons (see below) at the bottom of the grid to move through records.
To copy from an events field:
Right-click a field and select Copy or double-click the field to access an edit mode. You can't change the field, but you can select and copy the field contents to paste where you wish elsewhere; for example, copy a URL and paste it into a browser window.
To sort the records by any field:
Click any field column header (e.g., Remote Users) to list the records A-Z by that field. Hold down the Shift key and click on column headings to sort by multiple fields (e.g., Remote Users and Program).
To select how many records are shown:
Use the tree in the upper left Navigate pane to select a higher (more records) or lower (fewer records) branch in the Event Group. Click Load Events to see the records for the group in the Events pane. This allows you to adjust the data for report and export purposes.
To view a Screen Snapshot of a recording:
Select the recording in the Events pane and click View Screen Snapshots or right-click in the Events grid on a record and select Go to View Event Snapshots. The Screen Snapshot viewer opens with events from that day.
To view the contents of a chat conversation:
Click on a record in the Events grid to display the actual content of the communication, including user names, in the bottom Contents pane of the Events window.
