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Problem: How can we tell if someone is divulging supposedly secure customer information when we're not sure if it's happening via Instant Message, Email, or transfer of documents?
Solution: The Spector 360 Dashboard allows you to chart and explore all keystrokes typed by users using a "Keyword Search" filter. By searching for appropriate terms, such as "Mastercard," "Client Account," or "XYZ Contract," you can see which users entered the term(s) in an Instant Message, in an Email, in an online search, in an FTP command line, or in a document. Follow these steps.
Problem: Some employees claim they're not really surfing. If a web site is open, how do I know if an employee left it open by accident, as he claims, or if he is actually reading and browsing through the site?
Solution: Spector 360 records whether or not activity is happening on a site. For off-limits web browsing, you can create a list of unapproved web sites, and then find out who goes there to actively click and scroll around. Anyone can leave a browser open and forget it, but there's no room for "white lies" when the facts are at your fingertips with the Dashboard. Follow these steps.
Problem: I like to reward the positive. Is there any way that I can tell who among my employees are working hard on programs related to their duties?
Solution: The Spector 360 Dashboard lets you focus in on programs that represent productivity for your organization. You can find the users spending the most time actively working in these programs and quickly highlight the High Producers in colorful charts. Follow these steps. Follow these steps.
Problem: On the other side of the coin, is there a way to tell which of my employees are taking long breaks?
Solution: In addition to logins and logouts, Spector 360 tracks inactive time. When you are certain that an employee was not in a meeting, on the phone, or busy in some other way, you can see how much the employee actively works at his/her computer. Follow these steps.
Problem: Time spent on personal email can be a problem. How do I know how much email employees are sending and receiving via Web mail, such as Hotmail, Yahoo, AOL, etc.?
Solution: The Spector 360 Dashboard lets you focus in on problem areas, such as Web mail. You can see which portals (AOL, Yahoo, Hotmail) are being used most, how much traffic they get from your employees, and take steps to filter these domains. Follow these steps.
Problem: There is concern that unhappy employees are communicating with a former employee who's now working for our top competitor. Can I track this?
Solution: The Spector 360 Dashboard lets you target specific domains and domain groups where email is coming and going. Follow these steps.
