Installing Client Components

Installing Spector Client Components

Before installing the Spector CNE Client (Client) component on a network computer, you should first review the Installation Considerations for Client components. If the computers do not have the required installation capabilities, a remote install using the Control Center will not be possible. The Client will need to be installed via a manual computer installation.

To verify that the computer to which you wish to install has the required network management capabilities enabled:

Right click on the computer name in the Manage Computers view
Select All Tasks>Diagnostics…
Select the Registry Check, Admin Check, and Task Check diagnostic tests. All tests should succeed in order to proceed with a successful remote install of the software

For a remote installation of the Client software onto a network computer, follow these steps:

Create a Client install file using the Deployment Utility
Right click on Manage Computers
Select Deployment Utility (See the section on Deployment Utility for instructions in creating the Client install file)
Select the Manage Computers view
Select the name of the computer on which you want to install the Client (For information on creating computer name lists for the Manage Computers view see Control Center>Manage Computers. This section will also discuss the ability to perform installations to multiple computers with a single installation) The Windows Name column should display the Windows version of the computer you have selected and should not display Not Detected, in order to proceed with the installation. If Not Detected is displayed:

Right click and select Refresh to verify the status has been updated
Check that the computer is turned on and connected to the network
Right click and select All Tasks>Diagnostics…
Run the Registry Check, Admin Check, and Task Check diagnostic tests

Right click on the computer name once the Manage Computers view has discovered the computer, and the Windows version is displayed in the Windows Name column
Select Install Spector… You will be provided with a dialog that will allow you to view all of the Client installation files that you have created using the Deployment Utility
Select the Client installation file that you would like to use for performing the installation on the computer

This Client installation file will have a .SDS file extension
You have the option to run the Client installation file immediately or to schedule the installation of the Client later
The response to either Run Task Immediately or Set Task Schedule sets the parameters for the Task Scheduler on the Client computer to run a task, which will execute the Client install file on the computer
If Run Immediately is selected, the Client install file will be copied to the computer and immediately executed
If a schedule is selected, the Client install file will be copied to the computer, but will not be executed until the schedule parameters are met. Once the client install file is executed, the Client will be installed and the computer will be restarted to complete the install
Note: Consideration should be made as to whether users are actively using the computer before the Client is installed and it is restarted.

Select OK to proceed with the installation after selecting the schedule for running the Client install file

You will be prompted to enter the user account credentials that should be used to execute the Client install file using the Task Scheduler of the remote computer
This account must be a user account that has Administrator privileges on the computer
A dialog box will return informing you that the scheduling of the task to install the Client has either succeeded or failed. Though the task has been scheduled successfully, it does not mean the installation of the Client has completed. The Client install file must execute on the remote computer, and the remote computer must restart
Once the computer has restarted after execution of the Client install file, the status of the computer in the Control Center Manage Computers view will be updated to display the version of the Client software in the Recorder column

Right click on the computer name and select Refresh to update the status of the Client computer. If the Client computer fails to display its version number in the Recorder column:

Right click and select All Tasks>Diagnostics…
Select the Service Check button. This test should show that the Client Service is running. Do not stop this service when asked. If the Client service is not running, the installation of the Client install file has not been successfully completed

Note: Once the Client software has been installed on the computer, the Client Service must be able to contact the Primary Server to verify its product license. The Client Service will not enable itself for access by the Control Center until it has contacted the Primary Server.