Customer Support

Troubleshooting

In this topic:

SpectorSoft is committed to providing an excellent product experience and quality support. Technical Support services include email, telephone, and Web-based support.

Getting More Help

If you do not find answers or resolutions to issues in this guide or in this Troubleshooting section, take the following steps:

Consult the other Spector 360 online guides:
Spector 360 Deployment Guide
Spector 360 Dashboard Guide
Visit the Spector 360 Knowledge Base Web page: http://www.spectorsoft.com/support/knowledgebase.asp?theproduct=7
The Knowledge Base Requires a registered Serial Number. A "Frequently Asked Questions (FAQ)" section lists the most common support questions and provides easy resolutions.
Email our Technical Support staff, 7 days a week, 24 hours a day. Click here to request support at the SpectorSoft site or email 360support@spectorsoft.com.
Contact us by telephone:
Technical Support: (772) 770-5670
Product Inquiries and Licensing: (888) 598-2788

Note: Have your product serial number, relevant operating system and network information, and specific error messages (if any) available.

Updates to Spector 360

SpectorSoft will notify you by email when updates to improve Spector 360 are available. For the latest updates available, go to the SpectorSoft Downloads web page. See Updating Spector 360.

Adding Clients

You can purchase additional Client licenses at any time if you need to record more computers. See Adding Clients under New License. For more information on purchasing additional licenses, contact SpectorSoft by any of the following methods.

Web: Request Info

Email: sales@spectorsoft.com

Phone: 1-888-598-2788

You will be required to re-register your serial number to unlock the additional Client licenses. This will enable the Primary Server to validate the additional Clients installations.

Before you install new Clients, you will be required to re-register your serial number to unlock the additional Client licenses. This enables the Primary Server to validate the additional Clients installations.