Spector CNE
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Administrator's Guide |
The Client Recorder can capture and record many different types of email. The are general email categories that Spector CNE can capture. There are always new email technologies emerging, so we constantly updating CNE to need the challenge. For a specific to update list, see our Knowledge Base.
Client can record email sent and received using the industry standard SMTP and POP protocols. The majority of the email sent and received on the Internet is done using SMTP/POP, but it will only be recorded by Client if it is sent directly from the computer using SMTP or received by the computer using POP. Popular Windows programs that send and receive email directly from the computer using the SMTP/POP protocols include Microsoft Outlook, Outlook Express, Incredimail, and Eudora.
Client is able to record AOL email (sent and received) using the proprietary AOL Internet interface www.aol.com.. This includes AOL versions 5.0, through 9.0, AOL German, and AOL Mexico.
Client can only record AOL email if the user logs into AOL and opens the email or composes the email. If the email is listed in AOL, but is not opened by the user, the message will not be recorded by the Client.
Client does NOT record email accessed within the proprietary AOL Communicator interface unless AOL Communicator is configured to record an SMTP/POP account.
Client is unable to record email file attachments sent or received with AOL.
Client is able to record email (sent and received) using many of the popular Internet Web sites that provide email services, including Hotmail, Yahoo, and AOL. This is done by monitoring the Internet connection and watching for specific Web mail site signatures. Since Client relies on a signature for a particular Internet email Web site, the Client is only able to support the recording of the most popular email Web sites (Hotmail, Yahoo, and AOL).
When the Client records a Web email, it is recorded when the email is composed or when it is opened. For this reason, an email could be received at the Web email account of the user, but it would NOT be recorded unless the user actually opened the email to be read.
Client does NOT support the recording of email file attachments sent or received through Web email.
Client can record email sent and received using Microsoft's business messaging software, MS Exchange. MS Exchange is a client-server based messaging system. The Client is a computer running MS Outlook to exchange messages with the MS Exchange server. Microsoft has implemented a messaging API (MAPI) on the Client computers, which allows the Client to record email being sent and received from the MS Exchange server. The Client can only record the email being sent and received on an MS Exchange account if the user has logged into on the computer.
Client can only record MS Exchange email when the computer is using Outlook 2000 or Outlook XP. Earlier versions of Outlook are not supported. This limitation does not apply if Outlook is being used to send and receive POP or SMTP email only.
Email Activity Recording Settings