When to Record

Configure Computers

Tell the Client when to record from Deployment Utility wizard or in Client Settings after the Client is installed. Client Settings allow you to  specify exactly when, who, and what should be recorded when recording is ON. The Record When settings affect ALL recording activity.

By default, the Client records whenever the computer is on, records all users, and records all program activity. You may want to limit the amount of data recorded in order to:

• Save disk space on the Data Vault (and the Client) by recording less data.

• Focus only on users you wish to monitor. Record employees about to leave the company or exclude users such as guests or executives from monitoring.  

• Focus in on programs you wish to monitor. Record web browsers and games, or exclude recording a standard application all employees use.

Schedule

There may be certain times of day or certain days of the week when it's not necessary to record employee activity. For example, you may only want to record weekdays between the hours of 8:00 AM and 6:00 PM, omitting the time from noon to 1:00 PM.

To schedule recording times:  

1. Click to mark Only record during the following times.  This limits Client recording to the times you set. Clear this option to turn off time limitations and go back to recording always.

2. Click the Add button. A Record Period dialog box opens.

3. Select a Day and Time to Start Recording and a Day and Time to Stop Recording. Click OK to add the period to the Record When Schedule.

4. Add other recording periods as needed. To omit recording during a lunch period each day, you would need two settings for every day: 8:00 AM to 12:00 PM, and 1:00 PM to 6:00 PM. To remove a recording period, select it in the Schedule list and click Delete.

Users  

There may be users that you specifically want to record or users that you do not wish to record. Under Users, create list of user names either to record or to NOT  record. A user you are NOT recording could log in to any computer on the network, and the Client would not record activity after that login.

To specify users:

1. Click to mark Only record the following Windows users. This specifies a user limitation. Clear this option to turn off the limitation and return to recording all users.  
   
   

2. Select Record only users listed to specify which users to record, or
   select Record all users except these listed to specify which users never to record.

3. Click the Add button. The New User dialog box appears.

4. Enter the name of a user to record. The name must be the local Windows or network login username. Click OK to add the user to the list.
   

5. Add other users as needed.
   To remove a user, select the user in the list and click Delete.

Programs  

There may be programs that you do not want to record or particular programs you want to record.  For example, if you specify to record ONLY Internet Explorer, the Client records keystrokes, program activity, and web sites visited when Internet Explorer is open. The Client will not record activity in other programs, such as Microsoft Word.

On the other hand, you might want to record all programs EXCEPT a commonly used business application. For example, an accounting business may choose to exclude the primary accounting application to avoid a deluge of unnecessary program, keystroke, and document tracking reports.

To specify programs:

1. Click to mark Only record the following Programs. This specifies a program limitation. Clear this option to turn off the limitation and return to recording all programs.  
   
   

2. Select Record only programs listed to specify which programs to record, or
   select Record all programs except these listed to specify which programs NEVER to record.

3. Click the Add button. The Select Program(s) to Record dialog box appears.

4. Select a program from the list. If the program you want is not in the list, click Browse and navigate to and select the program from anywhere on the network. The program name is added to the dialog box list (has no effect on the program itself) and you can select it and click OK.
   
   

5. Add other programs as needed.
   To remove a program from the list, select it and click Delete.

Toggle Record Hotkey

You can configure the Client so that it starts and stops recording when you enter a key combination at the Client computer. You will still be able to stop and start Client recording from the Control Center (remotely), but you will also be able to stop and start it instantly at the local Client by typing the hotkey combination.

To set a record hotkey:

1. Click the Toggle Record Hotkey button at the bottom of the "Record When" settings panel.  The Hotkey box opens.

2. Click to mark the Shift, Alt, Ctrl, and/or Windows keys to press in combination to stop and start recording. Use more than 2 keys to avoid interference with application keyboard shortcut settings.

3. Type an additional character. In the example below, you would press Ctrl+Alt+Shift+N to start and stop recording. Press OK to set the hotkey.

Take Snapshot Hotkey

You can configure the Client to take a Snapshot when you press a hotkey combination at the Client computer.  Snapshots will still be captured as specified in the Snapshots settings, but you will also be able to go to the Client computer and take an immediate Snapshot of the screen by typing the hotkeys.  

To set a record hotkey:

1. Click the Take Snapshot Hotkey button on the "Record When" settings panel.  The Hotkey box opens (see above).

2. Click to mark the Shift, Alt, Ctrl, and/or Windows keys to press in combination to stop and start recording. Use more than 2 keys to avoid interference with application keyboard shortcut settings.

3. Type an additional character. Press OK to set the hotkey.
   To turn off the Snapshot hotkey, open this dialog box, clear all settings, and click OK.

To disable a hotkey:

Click the button to open the Hotkey box, clear all settings, and then click OK.