Trouble with Screen Snapshots

If you are having trouble capturing snapshots, refer to the introduction for general troubleshooting procedures, then continue with some simple steps below.

Simple troubleshooting steps:

Verify that Capture Screen Snapshots is turned on in Screen Snapshots settings.
Older Snapshots are Missing - If the storage required for the snapshots exceeds the maximum data size configured for storage, it is possible that the oldest snapshots are being deleted before they are reviewed. As a rule of thumb, consider the following settings:

length of storage (Delete Data After)
size of storage (Maximum Data Size)
the format in which the snapshots are stored (snapshot format)
how often snapshots are taken (Take snapshots every . . . Seconds and the triggers selected)

For a more detailed discussion of data storage, see Disk Storage Space.

When All Else Fails . . .

If, after completing all of the suggestions listed above, you are still unable to capture screen snapshots, contact Technical Support.

Be sure to provide the following information to Technical Support:

Clear description of the problem - Are you having trouble recording only snapshots? Are any snapshots recorded at all?
History - Have snapshots ever been recorded?
Windows version - What operating system and version do you have? Click Start > Control Panel > System to find this information.
Spector Pro version and build information - Select Help > About in Spector Pro to find this information.
Any additional information you think will be helpful.

Next you will review Trouble with Chat / IM.