Trouble with Web Sites

If you are having trouble recording web sites visited, refer to the introduction for general troubleshooting procedures, then continue with some simple steps below.

Simple troubleshooting steps:

  1. Verify that Capture Web Sites Visited is turned on in Web Sites Visited settings.

  2. Web Browser is NOT Supported - Spector Pro records web sites visited using Internet Explorer, MS Explorer, AOL, Netscape, Firefox and MSN Explorer. Other web browsers, such as Opera, are not supported by Spector Pro.

  3. No longer recording web sites visited with MSN Explorer - If Spector Pro was previously recording web sites visited using MSN Explorer and suddenly stops recording, it is possible that the MSN Explorer programs have been upgraded to a version no longer supported by Spector Pro. Contact SpectorSoft about a Spector Pro update.

  4. Determine whether another application is interfering with recording web sites visited- If you are having trouble recording web sites, it is possible that there is another application running on the monitored computer that interferes with Spector Pro's ability to capture web sites. The most likely suspects are the so-called "spyware" applications that are secretly downloaded on a user's computer when installing free software from the Internet. These "spyware" applications are often poorly written and interfere with the internal workings of Windows. Follow the procedure outlined in the General Troubleshooting Guide, and consider downloading an ad-ware removal program.

  5. Proxy server port needs to be added to Web Site settings - If you are having trouble recording web sites, it may be that you need to add one or more proxy ports to your Web Site settings. Click here for a detailed explanation of how to access the Proxy Server window in the Control Panel, record information found, and enter it in the Advanced Web Sites Settings window.

When All Else Fails . . .

If, after completing all of the suggestions listed above, you are still unable to record web sites visited, contact Technical Support.

 

Be sure to provide the following information to Tech Support along with the log file:

  • Clear description of the problem - Are you having trouble recording only web sites? Are any web sites recorded at all?

  • History - Have web sites ever been recorded?

  • Web browser - What web browser is being used to access web sites on the monitored computer?

  • Web browser version - What is the version of the web browser being used?

  • Windows version - What operating system and version do you have? Click Start > Control Panel > System to find this information.

  • Spector Pro version and build information - Select Help > About in Spector Pro to find this information.

  • Any additional information you think will be helpful.

 

Next you will review Trouble with Emails.

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