Trouble with Keystrokes

If you are having trouble recording keystrokes, refer to the introduction for general troubleshooting procedures, then continue with some simple steps below.

Simple troubleshooting steps:

Verify that Capture Keystrokes Typed is turned on in Keystrokes Typed settings.
Determine whether another application is interfering with recording keystrokes - If you are having trouble recording keystrokes, it is possible that there is another application running on the monitored computer that interferes with Spector Pro's ability to intercept keystrokes. The most likely suspects are the so-called "spyware" applications that are secretly downloaded on a user's computer when installing free software from the Internet. These "spyware" applications are often poorly written and interfere with the internal workings of Windows. Follow the procedure outlined in the General Troubleshooting Guide, and consider downloading an ad-ware removal program.

Knowledge Base Articles

Access the relevant Knowledge Base articles by clicking here, and selecting the category Keystrokes at the left.

When All Else Fails . . .

If, after completing all of the suggestions listed above, you are still unable to capture keystrokes, contact Technical Support.

Be sure to provide the following information to Tech Support:

Clear description of the problem - Are you having trouble recording only keystrokes? Are keystrokes recorded at all in some applications?
History - Were keystrokes previously recorded?
Language used - Are non-U.S. keyboards being used?
Windows version - What operating system and version do you have? Click Start > Control Panel > System to find this information.
Spector Pro version and build information - Select Help > About in Spector Pro to find this information.

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