Spector CNE - Corporate Network Edition

The following are the most common and the easiest to resolve support requests. Please refer to our Knowledge Base for an extensive FAQ as well as other more detailed answers to technical problems.

Does Spector CNE work in a Microsoft Vista environment?

Yes, all components of Spector CNE run under Vista including the Client Recorder, Viewer, Control Center, Data Vault and Primary Server.

Where can I find additional help in configuring Spector CNE?

Read the Spector CNE Deployment Guide for help with deployment, installation, and configuration of Spector CNE.

Read the Spector CNE User's Manual for help with the use and operation of Spector CNE. The Spector CNE User's manual can also be accessed locally from your Spector CNE installation at Start > Programs > Spector CNE > Spector CNE Help or it can be accessed by opening the spectorcne.chm file from the Spector CNE product CD.

Where can I find additional information about technical issues I am having?

Refer to the Spector CNE User's Manual and the Knowledge Base for additional articles on technical problems.

How can I receive technical support for a problem I am having?

Ask a question, submit a technical support request online or call us at 1-772-770-5670. If you are using the telephone, please specify that you wish to receive technical support for Spector CNE. Technical support will be provided to all Spector CNE customers that have a Spector CNE Maintenance Agreement.

Our network does not have a Domain, can I install in a Windows Workgroup?

While Spector CNE was designed for networks with a Windows Domain Controller, Spector CNE will still function in a Windows Workgroup environment. Refer to the Spector CNE Help file under the Installation > Appendix section as well as the Network Configuration section of the online Spector CNE Knowledge Base.

Our network workstations are part of a Novell network, can we still install Spector CNE?

Spector CNE will still function in a Novell Network environment as long as you have a TCP/IP network. Refer to the Network Configuration section of the online Spector CNE Knowledge Base for an article on configuring CNE in a Novell network.

Are there any issues installing the Spector Client recorder to Windows 98 or Windows ME workstations?

Spector CNE was designed to work with Windows 98, Me, NT, 2000, XP and Vista. There are installation considerations with using the Control Center to manage and install the Spector CNE Client recorder on a Windows 98 and Windows ME computer. Refer to the Spector CNE Help file under the Installation > Installation Requirements section as well as the Windows 9x/ME section of the online Spector CNE Knowledge Base.

We have Windows XP Home computers on our Workgroup network, can the Spector Client be installed?

Windows XP Home does not provide the remote network management capabilities required to perform an installation across a network. For this reason, the Spector Client can not be installed to a XP Home computer on the network from the Spector CNE Control Center management console. An installation of the Spector Client can be accomplished by simply running the Client install file from the XP Home computer itself. Once the install file has been executed on the XP Home computer, that client can be remotely managed and viewed from the CNE Control Center.